We deliver throughout the UK and Ireland on a daily basis. Extensive stocks are held at our yard in Harrogate for immediate dispatch and we also send directly from our manufacturing partners.
Small man-handleable orders are sent with APC. Orders need to be booked in by 13:00 for a next working day delivery. | ||
All palletised products are sent via a pallet network on curtain-sided vehicles, normally on a 3 working day service. We do offer a next-day service at an additional charge. Orders need to be booked in by 12:30 for this service. Please talk to us to confirm availability for your specific site address. | ||
Delivery to site will normally be an 18 or 26 tonne GVW vehicle but may also be on a 44 tonne artic. Please let us know if there are any restrictions at your site address. |
PLEASE NOTE: Some products may take longer to delivery directly from our manufacturing partners. For certain postcodes, it is not possible to offer a next working day service and extra charges may apply for some areas. For palletised deliveries, we can specify a tail-lift off-load for up to six single pallets (not possible for trackway mats as they won’t fit through the rear doors). For amounts over this, you or your customer will need to off-load with a suitable pallet fork equipped machine. This will include a fork-lift or telehandler. Excavators are not suitable as there is not normally enough headroom to lift pallets from the curtain-sided vehicle with slings etc.
Pallets
Delivery issues
Where we attempt to deliver as arranged but are turned away for reasons beyond our control, you may be charged for the return journey to the pallet hub AND the re-delivery. Reasons include but are not exclusive to:
- No off-loading facilities available
- No manpower available to manually off-load
- Nobody available to receive the delivery
Additionally, you may also be charged should you request the delivery be diverted to a different address once on-route. Please check BEFORE ordering and let us know in advance – most often we are able to help. If you experience any problems, please contact us on 03456 800008 or by e-mailing info@groundtrax.com